Return & Refund Policy

Return & Refund Policy
At Fabric Collections Inc, we want you to shop with confidence and satisfaction. Our Return & Refund Policy is designed to make returns, exchanges, and refunds as easy and transparent as possible.

1. Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date of receipt to request a return.

To be eligible for a return:

  • The item must be in its original condition, unused, and unworn.

  • It must have the original tags (if applicable).

  • The item must be in its original packaging.

  • Proof of purchase or a receipt is required.

2. How to Start a Return
To initiate a return, please contact us at:
service@luxivorae.com

Once your return is approved:

  • We will provide a return shipping label.

  • You will receive detailed instructions on how and where to send your return.

Important:
Items sent back without prior authorization or a return label will not be accepted.

3. Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, please contact us immediately for assistance.

4. Non-Returnable Items
Certain items are non-returnable, including:

  • Perishable goods (such as food, plants, or flowers)

  • Custom or personalized products

  • Personal care items (such as hygiene or beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for return, please reach out to us before initiating the return process.

5. Exchanges
To get the item you want faster:

  1. Return the original item.

  2. Once the return is accepted, place a new order for the replacement item.

6. Refunds
Once we receive and inspect your returned item, we will notify you about the refund status.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow up to 10 business days for the refund to be processed.

  • Your bank or credit card provider may take additional time to post the refund.

If it has been more than 15 business days since your refund was approved, please contact us at service@luxivorae.com.

7. Return Address
A return shipping label provided by Fabric Collections Inc is required before sending any items back.

Return Address:
Fabric Collections Inc
305 E 9th St #113,
Los Angeles, CA 90015, USA

Thank you for choosing Fabric Collections Inc. We aim to make every return, exchange, and refund process as simple as possible for you. If you have any questions, don’t hesitate to contact us!